FAQs

About the apprales

Return

We refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item.

In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the faulty/wrong item

Description of the issue

Photo of the all item(s) received

Once we review the evidence you’ve provided, if we determine that the issue meets the standard for a refund, the amount will be returned to your original method of payment.

We’ll update you as soon as a decision is made.

Can I change my order?

Once an order has been dispatched, we’re unable to make any changes. Since orders are printed and fulfilled immediately after submission, we cannot guarantee that modification requests can be accommodated. However, if your order has not yet entered the dispatch process, we’ll do our best to assist.

When do I get a tracking number?

Once your order is shipped, you will receive an email notification with your tracking information. Sometimes a Tracking Number e-mail can get in the Spam Folder. Please check your spam folders too, in case you have not received a Tracking Number e-mail within 12 days.

FAQ about Graphic Design Sevice

Refer to contracts in the information drop down menu in the top right.

Coming Soon!!

What’s included?

Unlock Exclusive Design Discounts!
Sign up to get members-only deals on logos, apparel, social media graphics & more — for new and existing businesses.

    • Custom Apparel - T-shirts, hoodies

    • Free Mockups for your apparel ideas before ordering

    • Early Access to New Apparel Drops or Collections

    • Exclusive Member-Only Designs - Hoodies, T-Shirts

    • Loyalty Credit – Earn points or discounts for repeat orders

    • Exclusive Discounts - On logo design, social media graphics, and flyers

    • Free Monthly Design Template (e.g. promo post, story, or flyer)

    • Priority Turnaround Times - on all graphic design requests

    • Free Design Revisions (1–2 extras beyond normal limits)

    • Access to Members-Only Design Bundles (icons, templates, branding elements)

    • Social Media Promo Features (Get your brand or apparel featured on my page)

    • Marketing Tips & Templates sent monthly

    • Access to Business Resources (tools for branding, selling, or launching)